Royal Institution of Chartered Surveyors (RICS)

As RICS members we are proud to display the mark of property professionalism. The RICS are a global professional body promoting and enforcing the highest international standards in the valuation, management and development of land, real estate, construction and infrastructure.

For more information, please follow this link to the RICS website.

Tenancy Deposit Scheme (TDS)

The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd. The Housing Act 2004 requires landlords and letting agents to protect deposits on assured shorthold tenancies in a scheme such as this. They provide impartial dispute resolution for when disagreements arise over how the money should be divided at the end of a tenancy.

For more information please follow this link to the TDS website.

Property Redress Scheme (PRS)

By law, property agents are required to join a government authorised consumer redress scheme. The purpose of this is to give consumers of our services an escalated complaints procedure if unhappy with how a complaint has been dealt with by us.

For more information, follow this link to the PRS website. 

RICS Client Money Protection Scheme for Property Agents

Certificate of membership for the RICS Client Money Protection Scheme for Property Agents. 

Firms undertaking residential property agency are required to display this certificate at their premises and on their website.

Financial Ombudsman Service (FOS) Disclosure:

We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain. In the unlikely event that you are not satisfied about something we have or haven’t done, we have a set procedure to follow. Please contact our office for details.

Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).  You can contact FOS using the various methods below and we have provided a brief guide to their service  http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm and a link to their website here.

By phone Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm
0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
or from abroad on +44 20 7964 0500

By post
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR